Our membership plans

A Credit Builder Account is a financial product that is designed to improve your credit score. When you make your monthly payment this is reported to the credit reference agencies, in the same way a personal loan repayment or mortgage payment is reported.

These successful payments build up your credit history, indicating to lenders that you are able to responsibly borrow money and pay it back over a period of time.

It is important to know that no funds are received as part of the credit agreement signed for a Credito credit builder account.

Credito's credit builder service is structured as an exempt credit agreement and is unregulated.

If you want to cancel your Credito account you can do so within your online “Account” section. Or, by one of the other methods listed on the 'contact us' page.

The time it takes to improve your credit score varies. Improving your score is not guaranteed and depends on a number of factors.

We report your Credito payments to TransUnion UK Ltd, Equifax and Crediva who can help to build your credit profile. A missed payment on any credit account can negatively affect your credit score.

If you want or need any additional support then please email, web chat, or speak to one of the team on 0345 222 0157* who will do all they can to help. If you would like a third party to act on your behalf then please let us know.

Please find below details of services we can offer:

Hearing or speech impairment

If you have a hearing or speech impairment, you can contact us by specialist text phone. Simply add the prefix 18001 to our telephone number 0345 222 0157 (on inbound calls only). Please find further details on Relay UK’s website if required: https://www.relayuk.bt.com/how-to-use-relay-uk.html

Relay UK is a service operated by BT for deaf, hard-of-hearing, or speech-impaired people. It works by way of allowing a Relay Assistant (RA) to join the conversation between a customer and a third party. The RA will introduce the call and explain how the Relay UK service works if necessary. The RA will then type the third party’s conversation for the customer to read. The customer can either type a reply or just speak through the phone as normal.

Visual Impairment

The team can provide additional support for visually impaired customers by offering documents such as our terms and conditions, privacy policy and credit agreement in either braille or large print. To request a copy please contact a member of the team via phone, chat or email.