Frequently asked questions

If you've received this email, it means we have identified that, despite subscribing to the Credito service, the expected outcome, such as an increase in your credit score, has not been achieved. We're reaching out to make you aware of the situation and to explain the steps we're taking to resolve it.

In response to this, we are offering refunds to eligible customers who have not seen the desired outcomes from their subscription. We want to ensure that all our customers are treated fairly and receive the outcomes they expected.

We understand that receiving unexpected communications can sometimes raise concerns. Rest assured, this email is legitimate and part of our ongoing commitment to customer satisfaction. Our company details, including contact information, are included in the email. Additionally, you can verify the legitimacy of this process by visiting our official website at www.credito.co.uk or contacting our customer support team directly via [email protected].

To request a refund, we will ask you to contact us at [email protected]. Our team will reply and ask for your bank details to process a secure transfer. This process is safe and guarantees that your refund will be sent securely. Once your bank details are verified, the refund will be processed within 10 days.

If you have any further concerns or need assistance that is not covered in this FAQ, please feel free to contact us. You can reach us via email at [email protected].