Frequently asked questions

A Credit Builder Account is a financial product that is designed to improve your credit score. When you make your monthly payment this is reported to the credit reference agencies, in the same way a personal loan repayment or mortgage payment is reported.

These successful payments build up your credit history, indicating to lenders that you are able to responsibly borrow money and pay it back over a period of time.

It is important to know that no funds are received as part of the credit agreement signed for a Credito credit builder account.

Credito's credit builder service is structured as an exempt credit agreement and is unregulated.

CreditoCheck allows customers to check what their credit score is for FREE! With CreditoCheck your score is updated every 30 days.

This plan is no longer available to new customers.

CreditoBuilder is perfect for building and/or improving your credit score by allowing you to pay off an interest-free credit builder loan each month which is provided by Credit Builder Loans Ltd. Every month providing a successful payment is made to Credito, we will report these payments to the main credit agencies to help build and improve your credit history and score. After a year, your interest-free loan will be fully repaid. This means you’ll have 12 months of successful repayment history recorded with the credit agencies.

CreditoPlus customers benefit from not only a CreditoBuilder account but also have the guidance and support of our expert Personal Credit Coaches. Our Credit coaches will check in with our customers every month to keep the customer’s financial wellbeing in check. In addition to personal coaching our Plus members also benefit from CreditoRentals for private/council tenants. This provides an additional boost for tenants/renters and a second line of credit is reported to the main credit agencies.

If your username and password are not being accepted for any reason, please use the “forgot my password” feature. You will then receive an email with instructions on how to reset your password.

We have different plans available, you can compare them here.

Absolutely, this can be done by logging into your Credito account. You will receive the new benefits instantly.

You can review and select any available downgrade within your online “Account” section. Or, get in touch with us via the 'contact us' page.

If you want to cancel your Credito account you can do so within your online “Account” section. Or, by one of the other methods listed on the 'contact us' page.

The time it takes to improve your credit score varies. Improving your score is not guaranteed and depends on a number of factors.

We report your Credito payments to TransUnion UK Ltd, Equifax and Crediva who can help to build your credit profile. A missed payment on any credit account can negatively affect your credit score.

Don't worry, you do not need to make an application to claim your money back.

If you have successfully completed a 12 month CreditoPlus membership and have not seen your score increase, the Credito team will contact you via email within 30 days of completion of your plan.

If you are struggling to see your credit score this might be because you have what's called a “thin credit file”. If you are not sure if this is the case and do not know what to do next, call the Credito team on 0345 222 0157*

If you want or need any additional support then please email, web chat, or speak to one of the team on 0345 222 0157* who will do all they can to help. If you would like a third party to act on your behalf then please let us know.

Please find below details of services we can offer:

Hearing or speech impairment

If you have a hearing or speech impairment, you can contact us by specialist text phone. Simply add the prefix 18001 to our telephone number 0345 222 0157 (on inbound calls only). Please find further details on Relay UK’s website if required: https://www.relayuk.bt.com/how-to-use-relay-uk.html

Relay UK is a service operated by BT for deaf, hard-of-hearing, or speech-impaired people. It works by way of allowing a Relay Assistant (RA) to join the conversation between a customer and a third party. The RA will introduce the call and explain how the Relay UK service works if necessary. The RA will then type the third party’s conversation for the customer to read. The customer can either type a reply or just speak through the phone as normal.

Visual Impairment

The team can provide additional support for visually impaired customers by offering documents such as our terms and conditions, privacy policy and credit agreement in either braille or large print. To request a copy please contact a member of the team via phone, chat or email.

Yes, we understand your circumstances can change. Navigate to our Mobile App where you can view and change your payment date under the “My Account” menu.